Frequently Asked Questions

I didn’t receive an email confirmation after placing an order?

After each order we send a confirmation email. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email’s spam folder as occasionally they can be sent there by accident. If you can’t find your confirmation email in your spam folder please contact us. We will then send you a copy of your receipt.

It is safe to order online?

You can be assured that shopping with Lunar Effects is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our product. 

What happens if the lamp I want is out of stock?

If the moon lamp you want is out of stock, don’t worry. Contact us quickly and we can inform you when our next products will be available in the store.

What shipping do you use?

We use Australia Post eParcel. Fast, flexible, and a tracking number will be provided. For any other shipping information, visit our Shipping page here.

What if I don’t like the lamp when I receive it?

Do not worry about it, send it back to us for a full refund, or you can exchange it for another moon lamp. It’s important that you are happy with your purchase, so please contact us to assist you or visit our Exchanges & Refunds page for more information.

What are the lamps made of?

Our lamps are made with Polyvinyl Chloride (PVC) which is one of the most common thermoplastic polymers in the world. It is very dense and hard which give the lamps a solid feel and has extremely good tensile strength for rigidity. 

How long do the lamps last?

Well, this all depends on how much you love your lamp and use it, of course. In general, lamps are designed to last a few years, assuming your give it some good tender loving care… We are confident in our lamps ability, that we offer you a 1 year guarantee. Subject to terms and conditions.