Exchanges & Refunds
Exchanges
If you’re not 100% satisfied with your order, we are more than happy to exchange it for another size. To make an exchange, make sure you contact us within 30 days from your purchase date and let us know which lamp you would like to exchange it for. If the new lamp is a cheaper option, we will arrange for a refund of the difference, or alternatively, if you are required to pay the additional for a bigger lamp, we will provide you with a way to the difference.
For an exchange to occur, we just ask that:
- The product has not been used and is in brand new condition
- The product is in the original packaging
- The product is returned to us within 30 days
Refunds
We strive to ensure that we provide you with the best quality of products, and we are sure that you will love our lamps. However, if you are unhappy with your purchase and would like a refund, please contact us immediately. In order to be eligible for a refund, you must contact us within 30 days from your purchase date. We will then provide you with a return address to return your order.
We do not cover the cost of return postage / shipping, this is your responsibility.
In order for a refund the be processed successfully, you must follow the three step exchanges process above. As mentioned, postage / shipping is your responsibility and is not included in the refund process. Only the cost of the item is refundable. Once we have received your order, checked it out and are happy with it, we will process your refund using the same payment method provided at checkout. Please allow 7 days for a refund.
Faulty Products
All of our products are checked before being shipped to you, so to ensure that your receive the best quality. In the unlikely event that your order is damaged, please contact us immediately so we can provide assistance.
As long as you provide us with clear photos and information on the damage, we will do our best to get a replacement to you as quickly as possible.
